Outlook global address list not updating
(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.
Due to various synching schedules, it can take up to 48 hours before you could actually see a change in Outlook after a modification has been made on the Exchange server or in Active Directory.Step 3: The new version of the GAL will now be downloaded.A status window will open to indicate that the download is in progress and will close automatically when the download is complete.In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.
This means that in the worst possible scenario, an update to the Address Book won’t become available to the user until 48 hours after the change.*** NOTE: The GAL is essentially a real-time / online representation of AD Objects that are Mail Enabled for Microsoft Exchange *** The GAL contains information for all email enabled users, Distribution Groups, and Shared Mailboxes and Exchange Resource Mailboxes.GAL Objects are directly viewable in the Exchange Management Console/Shell and OWA and Microsoft Outlook BUT ONLY IN ONLINE MODE – The GAL will only present objects that have AD Attributes beginning with ms EXCH* (and some others) populated that it uses to filter on.Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.